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Common Questions

  • Where are you located?
    Our boutique is in the heart of Palamós, just steps from the port. Visit us at: 📍 Plaça de la Vila 2, Palamós.
  • Do you offer wholesale or collaboration?
    Yes! Visit our Collaborate page or email us at info@sinopiadecor.com to learn more.
  • Do you offer goft wrapping?
    Yes, we offer beautiful complimentary wrapping with each order. Perfect for gifting!
  • Are your items handmade?
    Yes! Most of our décor and souvenirs are handcrafted by local artisans or small European makers. We curate every item with care and authenticity.
  • Are the cruise-friendly gift sets easy to carry?
    Absolutely. Our sets are compact, lightweight, and designed to fit in a suitcase or carry-on. We also offer a shipping option if you prefer not to travel with them.
  • Do you restock sold-out items?
    Some collections are seasonal or limited edition. If an item is sold out, feel free to email us and we’ll let you know if or when it will be back.
  • What payment methods do you accept?
    We accept major credit/debit cards, PayPal, Apple Pay, and in-store payment methods including cash and contactless.
  • How long does shipping take?
    Spain: 2–5 business days Europe: 5–10 business days International: 7–15 business days We also offer a “Reserve & Pick Up” option for cruise visitors in Palamós.
  • Where do you ship to?
    We ship across Spain, Europe, and selected international destinations. For special requests, feel free to contact us. We also ship to the port/cruise.
  • How long does shipping take?
    Spain: 2–5 business days Europe: 5–10 business days International: 7–15 business days We also offer a “Reserve & Pick Up” option for cruise visitors in Palamós.
  • How do I track my order?
    Once your order is shipped, you’ll receive an email with a tracking link. If you haven’t received it, check your spam folder or contact us.
  • Can I return or exchange an item?
    Yes, within 14 days of purchase—provided the item is unused and in original condition. Some exceptions apply (e.g., food items, sale products). See our Returns Policy for full details.
  • How do I request a refund?
    Just email us at [info@sinopiadecor.com] with your order number and reason. Once we receive your return, we’ll process your refund within 7 business days.
  • I'm arriving by cruise. Can I pick-up in person?
    Yes! Use our “Reserve & Pick Up” option at checkout. We’re just 7 minutes from the port, and we’ll have your order ready.
  • What happens if my cruise is delayed or cancelled?
    Just let us know—we’re happy to adjust your pick-up or arrange shipping instead.
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